Dear Customers,

We sincerely hope during this uncertain time, you and your loved ones are healthy and safe.

We can assure you that we are fully stocked and operational to fulfil your contact lenses and eye care needs.

At Glam Lenses, we remain vigilant in monitoring the evolving COVID-19 situation in the UK and Ireland. Our actions are guided with the top priority of protecting the health and safety of Glam Lenses associates and of our customers while also ensuring continuity for you and your patients who rely on our products. We continue to comply with the latest NHS, GOC, UK and Irish Government and the World Health Organization (WHO) guidance related to this highly dynamic public health issue, and wanted to provide you some insight on how we are currently operating:

 

Customer Care & Support
Our Sales teams are currently delivering remote account management in lieu of in-person calls. We remain committed to servicing account needs in a flexible way with minimised disruption. In addition to your Sales representative, our Glam Lenses Customer Service representatives remain available while working remotely. Please do not hesitate to contact us when and where we can be of assistance. Our contact numbers have not changed and neither have our core hours, however we recommend you contact us via email (customerservice@glamlenses.co.uk) for most efficient response.

 

Manufacturing Sites & Product Safety
We have implemented all governmental safety and hygiene recommended measures to help protect our warehouse-based associates. For example, limiting the number of people in one area at a time, modifying workstation arrangements, where possible, and minimising the cross flow of people between shifts to support social distancing and reduce potential exposure.
We continue to adhere to our high standards for product safety, including sterilisation and safe delivery to our customers.


We believe kindness will see us through this challenging time, and together we’ll be able to Feel Good again.

If you need any support or advice on your order, you can contact our customer service team by emailing us at customerservice@glamlenses.co.uk

Glam Lenses are in constant communication with our suppliers to keep up to date on the COVID-19 situation. We will continue to monitor guidance provided by the Government and Public Health England, act accordingly and provide updates as needed via email and social media. For the most accurate and up to date information, please refer to the following sites -

NHS England https://www.nhs.uk/conditions/coronavirus-covid-19/
CDC https://www.cdc.gov/coronavirus/2019-nCoV/index.html
WHO https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Kind regards,
~Glam Lenses Team~