Q: Will my order be trackable?
A: Your order will always be trackable. The only exception to this is for orders dispatched to a postal box.
Q: Do I get tracking info? Where can I find it?
A: Once your order dispatches, we’ll send you a dispatch confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.
Q: Which carriers do you use?
A: This depends on the speed you select. We determine which carrier to use for your order based on a variety of factors, such as products purchased, delivery address, size/weight of the order and delivery speed selected. Some of our main carriers are Royal Mail, DX and DHL.
Q: Do you deliver internationally? To which countries do you deliver?
A: Yes! We’re happy to deliver your order internationally – please note that additional delivery rates will apply.
Q: At what time will my order be delivered?
A: Normally all deliveries will be made within normal working hours from Monday to Friday. Obviously, bad weather and carrier delays can happen, but if your order doesn’t get there on time, you’re not satisfied – and neither are we. Contact us and we’ll make it right.